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Guarantee

Sansevieria ("Mother-In-Law's Tongue") Plant (Item 30407)

 

"Only The Finest--There Is No Substitute For Quality!"

Our guarantee is simple--you must be completely satisfied with your purchase, or you may return it in original condition for a full refund.

We don't want to make it too complicated, but here are the details:

If for any reason you are not completely satisfied, please contact us at 949-643-6798 or email joe@californiasilkplants.com to request a Return Authorization Number ("RAN"). Requests for returns must be made within ten (10) days of receipt of shipment. A 15% restocking charge will apply to refused orders, or orders where the RAN was not requested within 10 days of receipt. No unauthorized returns will be accepted.

Inspect the shipment immediately on receipt, and note any obvious damage to the packaging. Take pictures of any damage, if possible.

For returns, repack the item(s) securely in the original container if possible (we strongly suggest you keep the original packaging in case it's needed for a return). Use adequate cushioning and secure the item(s) to minimize movement. Mark the RAN on the outside of the package, and keep a record of the packaging used for the return. Properly insure the shipment in case damage occurs during shipment, and a claim needs to be filed with the carrier.

Return shipping/insurance charges are the customer's responsibility and are not refundable--returns shipped COD will not be accepted.

Returned items must be received in original condition--items returned in used, altered or damaged condition, or received later than 30 days after the RAN is issued, will not receive credit. Upon satisfactory inspection of the returned goods, full credit will be issued.